Website Terms and Conditions

Effective date: 14th April, 2025

By using this site (salltsisters.com), coaching services, digital products, blog content, downloading free resources, or any other features or offerings provided through this platform, you agree to the following Terms and Conditions. Please read them carefully. If you do not agree with or accept any of these Terms, you should stop using this site immediately.

For information on how your data is collected, stored, and used, please refer to my Privacy Policy.

1. Definitions

For the purposes of these Terms and Conditions:

“Bundles” refers to any combination of coaching services and digital products sold together as a package, which may include workshops, downloads, self-paced courses, or live sessions.
“Client”, “you”, or “your” refers to any individual who accesses this website, books a session, or engages with my services, whether paid or unpaid.
“Coach”, “I”, “me”, or “my” refers to Laura Corrales, trading under the name Sallt Sisters, the provider of the coaching services offered on this website.
“Content” refers to all forms of material, resources, and information provided through the Website, including but not limited to text, images, videos, audio, blog posts, eBooks, guides, worksheets, self-paced courses, webinars, coaching materials, and any other media or educational content created and shared by Sallt Sisters.
“Digital Products” refers to any downloadable or access-based materials, such as eBooks, PDFs, self-paced courses, audio/video recordings, or other online content delivered electronically.
“Programs” refers to structured offerings that may include a series of coaching sessions, digital materials, group calls, or other guided content delivered over a set period of time to support a specific outcome.
“Services” means the coaching sessions, resources, tools, digital content, workshops, and any other materials provided through this website or related channels.
“Session” refers to any scheduled or ad-hoc coaching appointment, consultation, or meeting conducted via phone, video call, or in person.
“Third-Party Tools or Platforms” refers to any software, applications, or external platforms (e.g., scheduling tools, payment gateways, or embedded apps) used to deliver the Services or facilitate communication and transactions.
“Terms” means these Terms and Conditions, which govern your use of the Website and Services.
“Website”, or “site” refers to www.salltsisters.com, including all pages, resources, and content under this domain.

2. Who I am

Sallt Sisters is the trading name under which I, Laura Corrales, operate my coaching and content services. As a somatic trauma-informed coach, I provide resources, educational content, and coaching services specifically designed for survivors of narcissistic abuse. Please note, I am not a licensed therapist or medical professional. The information shared on this website and in my resources is for educational and coaching purposes only and should not be considered a substitute for professional therapy, medical, legal, or financial advice.

3. Use of the website and content

By using this Site, you agree not to:

Violate any laws or regulations.
Use the Site in any way that may harm or interfere with its operation, including attempting to hack, disrupt, or reverse engineer any part of it.
Reproduce, duplicate, copy, sell, or exploit any part of this Site, or its content without express written permission.
Post or transmit any content that is offensive, harmful, or infringes on another person’s rights.

You are responsible for ensuring your access to this Site is secure and that your device is free from viruses or other malicious code.

Eligibility

You must be 18 years or older to use this Site, download any resources, or book a session. By booking or purchasing, you confirm that you are over 18 and fully understand the nature of the services provided. By using this Site, you also warrant that any information you provide is accurate, truthful, and up-to-date.

4. Scope of services

I provide the following services:

1:1 coaching sessions, including somatic methods and trauma-informed support
Digital products (e.g., guides, checklists, e-books, courses)
Online workshops and group sessions
A blog on narcissistic abuse recovery
Affiliate links and product recommendations

My coaching sessions are designed to support individuals who have experienced narcissistic abuse and are seeking somatic tools for nervous system regulation, emotional balance, and boundary repair.

5. Coaching disclaimer

Somatic coaching is a collaborative, forward-focused process designed to support personal growth and nervous system regulation. It is not psychotherapy, medical treatment, or crisis intervention. I do not diagnose or treat mental health conditions.

If you are experiencing severe trauma symptoms, active dissociation, suicidal ideation, or other mental health crises, coaching is not appropriate for you at this time. You must seek support from a licensed therapist, psychiatrist, or emergency services
(e.g., call 999 or Samaritans at 116 123). By using my services, you confirm that you are not relying on coaching as a substitute for professional medical or psychiatric care.

By using my services, you confirm that you are not relying on coaching as a substitute for professional medical or psychiatric care.

The information on this site is for educational purposes only and may not reflect the most current research. Always consult a qualified professional for medical, legal, or financial advice.

6. Client responsibility

By using my services or accessing my materials, you acknowledge the following:

You take full responsibility for your own healing journey and decisions.
Coaching is not a cure, nor a quick fix. It is a process that requires active participation and self-reflection.
You understand that results vary and are not guaranteed.
You are responsible for seeking additional support when necessary (e.g. legal, medical, or therapeutic).

7. Bookings and payment terms

I accept the following payment methods on my Site:

Credit card;
PayPal; and
Debit card.

When you provide me with your payment information, you authorise my third-party payment processors to charge the agreed amount. You confirm you are authorised to use the payment method provided.

I reserve the right to cancel or refuse any order or service if fraud is suspected or if your payment breaches any law or these Terms.

All services must be paid in full at the time of booking, unless a payment plan or alternative arrangement is explicitly offered and agreed upon.
Upon successful payment, you will need to make your booking via my Google calendar, provided in my checkout process. Any relevant next steps will be communicated via email or your account.
Coaching sessions are available in limited quantities and require your commitment to scheduling and showing up on time.
Session expectations, timing, and responsibilities are outlined in your Coaching Agreement, which you’ll receive after payment.
All digital products (such as downloads or self-paced materials) are accessible immediately after purchase and are non-refundable once accessed [please see refund policy below, 8. Cancellations and refunds].

8. Cancellations and refunds

Under the Consumer Contracts Regulations 2013, you have the right to cancel your purchase of coaching services within 14 days of the transaction date (the “cooling-off period”) and receive a full refund — unless the service has already begun during this period.

By scheduling or requesting your coaching session to take place within the 14-day cooling-off period, you expressly agree that:

Services will begin before the cooling-off period ends, and
You will lose your right to a full refund once the service has been fully delivered.

If part of a coaching package has been delivered during the cooling-off period, a partial refund may be issued, minus the value of any sessions already used.

To exercise your right to cancel within this timeframe, you must contact me in writing at info@salltsisters.com before your scheduled session begins.

If you need to reschedule a coaching session, please provide at least 24 hours’ notice by emailing: info@salltsisters.com.

No-shows or cancellations made with less than 24 hours’ notice are non-refundable and cannot be rescheduled.

Due to the personalised nature of coaching, the limited availability of 1:1 sessions, and the time commitment involved, coaching sessions are non-refundable once delivered, unless otherwise stated in writing.

For coaching packages, refunds for unused sessions may be considered on a case-by-case basis, minus applicable fees or the cost of sessions already completed.

Under Regulation 37(1) of the Consumer Contracts Regulations 2013, you acknowledge that digital products (including e-books, courses, and downloadable resources) are exempt from the 14-day cancellation right once access is granted. By completing your purchase, you consent to immediate access and waive your right to cancel or request a refund after download or streaming begins.

If you have any concerns or need help with your booking, please reach out to: info@salltsisters.com. I value transparency and will always do my best to find a fair solution.

9. Confidentiality and privacy

Your privacy and confidentiality are of the utmost importance. Everything you share during coaching sessions is treated with compassion, respect, and discretion. I will never share your personal information, stories, or session content with anyone, unless required by law (e.g., in cases where there is a risk of harm to yourself or others, or when subpoenaed by a court).

Brief anonymous case information may be used for coaching supervision purposes.

Please note that while every effort is made to create a secure space, no communication via the internet can be guaranteed to be 100% secure. By using this site and engaging in online sessions, you acknowledge this risk.

All personal data is handled in accordance with my privacy policy, which outlines how your information is collected, stored, and used. By using this website and booking a session, you consent to this use of your data.

10. Intellectual property

All content on this Site—including but not limited to: text, images, logos, videos, downloads, digital products, blog articles, and course materials—is the intellectual property of Laura Corrales, Sallt Sisters unless otherwise stated. You may not copy, share, modify, or use any part of this content for commercial or non-personal use without written permission.

Licensed coaching methods

Proprietary methods (e.g., SELF Navigation Mapping™) are licensed from Caroline Strawson. Clients may not reproduce, share, or use these methods outside 1:1 sessions.

Unauthorised use may result in legal action.

These methods are designed for educational and experiential use only and do not replace therapy or clinical diagnosis.

11. Third-party tools and links

This website may contain links to third-party websites, tools, or platforms—including schedulers, payment processors, or external resources. These tools are provided “as is” and without any warranties. You acknowledge that I am not responsible for the content, availability, or performance of any third-party websites or services.

Affiliate disclosure

Some of the links on this Site may be affiliate links, which means I may earn a commission if you choose to make a purchase—at no additional cost to you. I only recommend products or programs I have personally used or vetted and genuinely believe in.

Use of any third-party tools or platforms is entirely at your own risk, and their respective terms and privacy policies apply.

12. Limitation of liability

To the fullest extent permitted by law, Sallt Sisters and Laura will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to:

Emotional distress
Lost profits
Business interruption
Personal injuries
Loss of data or other intangible losses

This applies even if I have been advised of the possibility of such damages. Coaching is a personal development tool—not a guarantee of results—and your outcomes will depend on your unique situation and commitment to the process.

Nothing in this clause excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

13. Indemnity

By using this Site and my services, you agree to indemnify, defend, and hold harmless Sallt Sisters, its owner (Laura), and any affiliates or partners from any and all claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

Your use or misuse of the Site or services;
Your violation of these Terms and Conditions;
Any breach by you of your responsibilities as a coaching client.

You agree to use this Site and engage in services at your own discretion and risk.

14. Dispute resolution

If a dispute arises between us, I strongly encourage informal resolution first. Please email me at info@salltsisters.com, and I will do my best to resolve the issue with care and respect.

Mediation

If we cannot reach an amicable resolution within 30 days, both parties agree to attempt mediation through a certified UK mediator before pursuing legal action. The costs of mediation will be shared equally unless otherwise agreed.

Governing law

This agreement and any disputes are governed by the laws of England and Wales, regardless of your location.

Jurisdiction

For consumers (individual clients), you may file legal action in either:

The courts of your country of residence (if your local consumer laws allow this), or
The courts of England and Wales (where my business is based).

Your local consumer laws may override this choice.

For business clients (e.g., companies/organisations):

Any legal disputes must be filed exclusively in the courts of England and Wales.

15. Changes to terms

I may update these Terms and Conditions at any time. The most current version will always be posted on this page. By continuing to use this website and its services, you agree to the current version of these Terms.

16. Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

17. Contact

If you have questions about these Terms, please email me at: info@salltsisters.com